Knowledge base for Woo Store.

We are here to help.

Frequently Asked Questions

  • Can I add FAQ for my product?

    Yes. We have released a free FAQ plugin which you can insert at any of your pages. You can get it for free here: Also, we have integrated FAQ with Helpie Kb where you can insert the FAQ in kb category pages.

  • How to Install Helpie?

    We have made a video tutorial on how to install Helpie and some more basics of Helpie. You can check this video to get a clear understanding:

  • How to purchase Helpie?

    Just go to and select the pricing menu on the top. You will have two options, one is the standard plan (6-month support) and the other is the 12-month support plan. You can choose the plan you wish and just select the Buy now button below of it. You can also see the Buy now button in the bottom corner of our Homepage. You can also try our free FAQ and Chat plugins if you are interested.

  • What can I do to reduce my product support?

    The three important things which can reduce your support drastically would be having a knowledgebase for your website/product and having FAQ section and most importantly having a live chat feature through which your customer could talk with you live and get answers quickly. If you are looking for a free FAQ and chat plugins, Try Helpie FAQ and Helpie Chat which has powerful features and also a Pro version which makes it more powerful.

  • What does this demo site show?

    This demo site is an example of a site that can be created with Helpie Knowledge base and Helpie FAQ Pro plugins.

  • How do you create this FAQ/Accordion section?

    This FAQ/Accordion section is created using Helpie FAQ Pro plugin. You can create and embed FAQ sections using:

    1. FAQ Shortcode Builder
    2. Elementor Page Builder
    3. Gutenberg Block Editor

  • How is Helpie FAQ Pro plugin better than the free plugin?

    Helpie Pro plugin comes with powerful features that lets you create a unique FAQ section. It gives you:

    1. Advanced accordion background color customization and styling options
    2. Custom Toggle Icons
    3. User FAQ Submission
    4. Auto Ordering based on User Engagement and User Insights

  • Can I customize the Accordion created with Helpie FAQ?

    You can customize the Accordion to match your brand. You can create custom background colors for Header and Body, and also change the Fonts, Font Size and Colors. Also choose from a huge list of custom icons for toggle.

  • What is unique about the Helpie FAQ Pro plugin?

    Helpie FAQ Pro is a one of a kind plugin because it helps you understand your customers better. It comes with User Insights and FAQ Auto-ordering features. You can know which FAQs are most read and see which keywords are most searched on your FAQ page. Also enabling Auto-Ordering displays the most read FAQs first to help your customers find answers fast.